Cerberus integration

[PvUtrix]

Has anyone written a "login plugin" for cerberus, to use the ClientExec database to login into the support center? Could not find any info on the cerberus forum and just wanted to check before I start doing it from scratch.

Would appreciate any tips before I start trying to integrate them myself.

[PvUtrix]

It has been done...

code for the cerberus plugin (http://forum.cerberusweb.com/showthread.php?s=&threadid=4953)

[Mike]

Thanks for informing us, I'm sure it'll be put to good use.

[imported_RAMCS]

Ok..I must be stupid. How do you implement this?

[PvUtrix]

You don't need to make any modifications to clientexec, just add this plugin to cerberus...

copy paste the code into a file, cer_plugin.login.clientexec.php, copy this file to "cerberus-api\plugins" in both the administration GUI and the "cerberus-support-center".
Enable the plugin in the administration GUI->configuration->plugins
Then choose this plugin as a login plugin for the public profile in administration GUI->configuration->Public GUI Profiles

Should work after that...

[Earendil]

It has been done...

code for the cerberus plugin (http://forum.cerberusweb.com/showthread.php?s=&threadid=4953)

Hmm yes, didn't think of posting it here :)
Also check my other post there, which should accompany it, otherwise your customers won't be able to open tickets:

http://forum.cerberusweb.com/showthread.php?s=&postid=23772#post23772

[Nuno]

Hi

What if the costumers doesn't exists in the ce database ?

Thank

Nuno

[PvUtrix]

Hi

What if the costumers doesn't exists in the ce database ?

Thank

Nuno

Add some :)

[eean]

Just to let people know, incase they get the error. When I first installed this, it said there was an error on line 2. The way I fixed this was to remove the whole comments area at the top.

Then it worked fine.

So I went to the plugin manager in Cerberus to configure it, put in my CE databse details. But I now get this error:

Cerberus [Errno: 2]: mysql_connect(): Unknown MySQL Server Host 'eean_clientexec' (1) in/home/****/public_html/support/cerberus-gui/includes/third_party/adodb/drivers/adodb-mysql.inc.php at line 211.

Does anyone know what could cause that?

[Mike]

Judging by the error message it seems that you entered your database name as the server name which is usually localhost.

[eean]

Now you've mentioned it, I can see thats what it looks like :)

How can I correct it though?

I have tried changing the file, deleteing it, re-uploading it. But nothing works. Now it isn't even being found, and doesn't even appear in the plugin configuration.

[Mike]

I'm not sure...I don't use Cerberus or this integration. Sorry.

[Chris07]

Ummm, when I try to implement this, I get an error upon trying to login as a user.

[spiralfive]

My CE dB and Cerberus dB are on seperate servers . How do I get that to work? Or does this work with the latest CE/CB versions?

I configured the dB in Cerberus with no errors, but when I try to login it says "ERROR: Login invalid.". Initially, I got an error because it couldn't connect to the dB, but I added the other server to the allowed access hosts, and it didn't have any errors.

Here's the Cerberus install: http://support.thinktivity.com/



I've already posted this on the Cerberus forums, but like usual nobody replied to it.